Terms of Service

PreFlight Audiences LLC Effective Date: March 7, 2026

These Terms of Service ("Terms") govern your access to and use of the PreFlight Audiences platform and website at preflightaudiences.com (the "Service"), operated by PreFlight Audiences LLC ("PreFlight," "we," "us," or "our"). By creating an account or using the Service, you agree to be bound by these Terms.

1. Eligibility

You must be at least 18 years old and capable of forming a binding legal agreement to use the Service. By using the Service, you represent that you meet these requirements.

2. Account Registration

To access the Service, you must create an account with a valid email address and password, or sign in via Google OAuth. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to notify us immediately of any unauthorized use of your account.

3. Description of Service

PreFlight is an audience intelligence platform that models the U.S. population using publicly available aggregate data sources (including U.S. Census Bureau data, CDC health statistics, election data, and religious affiliation surveys). The Service allows you to:

• Generate and save audience segments based on demographic, behavioral, and psychographic filters
• Run campaign simulations that test content against AI-driven audience personas
• Conduct simulated focus group interviews with AI-generated panelists
• Receive reports, insights, and qualitative feedback

All personas, opinions, responses, and behavioral predictions generated by the Service are derived from anonymized, aggregate population data. They are statistical approximations and do not represent identifiable individuals or guarantee real-world outcomes. The Service is a research and planning tool, not a substitute for real market research, consumer testing, or professional advice.

4. Subscriptions and Payment

Plans and Pricing

The Service offers free and paid subscription tiers. Features, usage limits, and pricing for each tier are described on our website and may change from time to time. We will provide notice before any price increase takes effect on your existing subscription.

Billing

Paid subscriptions are billed in advance on a recurring basis (monthly or annually, depending on your selected plan) through Stripe. By subscribing to a paid plan, you authorize us to charge your payment method on file for all applicable fees.

Credits

Certain features of the Service consume credits. Credit balances and usage are tracked per billing period as specified by your plan. Unused credits do not roll over between billing periods unless otherwise stated.

Cancellation

You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of your current billing period. No refunds are issued for partial billing periods.

5. Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose or in violation of any applicable law or regulation
• Attempt to reverse-engineer, decompile, or extract source code from the Service
• Circumvent or attempt to circumvent usage limits, authentication mechanisms, or access controls
• Use automated scripts, bots, or scraping tools to access the Service without our written permission
• Resell, sublicense, or redistribute the Service or its outputs without our written permission
• Submit content to the Service that is unlawful, defamatory, obscene, or that infringes on the rights of any third party
• Use the Service to generate content that targets, discriminates against, or harasses real individuals
• Misrepresent AI-generated simulation outputs from the Service as real consumer data, real survey responses, or real market research when communicating results to third parties

6. Intellectual Property

Our Property

The Service, including its software, algorithms, data models, statistical methodologies, user interface, documentation, and all underlying census and demographic data compilations, is owned by PreFlight Audiences LLC and protected by intellectual property laws. These Terms do not grant you any ownership interest in the Service.

Your Content

You retain ownership of any content you submit to the Service (such as ad copy, images, descriptions, and research goals). By submitting content, you grant us a limited, non-exclusive license to use that content solely as necessary to provide the Service to you.

Generated Outputs

Simulation results, persona data, focus group reports, and other outputs generated by the Service in response to your inputs ("Outputs") are provided to you for your internal business use. You may use Outputs in your business planning, presentations, and internal decision-making.

7. Data and Privacy

Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Service, you acknowledge that you have read and understood our Privacy Policy.

8. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

Without limiting the foregoing:

• We do not warrant that the Service will be uninterrupted, error-free, or secure.
• We do not warrant the accuracy, completeness, or reliability of any audience data, persona attributes, simulation results, or AI-generated outputs. These are statistical approximations.
• We do not warrant that the Service will produce any particular business outcome. Use of the Service is at your own discretion and risk.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, PREFLIGHT AUDIENCES LLC, ITS OFFICERS, MEMBERS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITIES, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE, WHETHER BASED ON WARRANTY, CONTRACT, TORT, OR ANY OTHER LEGAL THEORY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU HAVE PAID US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

10. Indemnification

You agree to indemnify, defend, and hold harmless PreFlight Audiences LLC and its officers, members, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any third-party rights; or (d) any content you submit to the Service.

11. Termination

We may suspend or terminate your access to the Service at any time, with or without cause, with or without notice. Upon termination, your right to use the Service ceases immediately. Provisions that by their nature should survive termination (including Sections 6, 8, 9, 10, and 12) will survive.

You may terminate your account at any time by contacting us. Upon termination, we will delete your account data in accordance with our Privacy Policy.

12. Governing Law and Disputes

These Terms are governed by the laws of the State of Florida, without regard to its conflict of laws principles. Any dispute arising out of or related to these Terms or the Service shall be resolved exclusively in the state or federal courts located in Leon County, Florida, and you consent to the personal jurisdiction of such courts.

13. Modifications

We reserve the right to modify these Terms at any time. When we do, we will revise the "Effective Date" at the top of this page. If we make material changes, we will notify you by email or by posting a prominent notice on the Service at least 30 days before the changes take effect. Your continued use of the Service after the effective date of any modifications constitutes your acceptance of the updated Terms.

14. Miscellaneous

• Entire Agreement: These Terms, together with the Privacy Policy, constitute the entire agreement between you and PreFlight regarding the Service.
• Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.
• Waiver: Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.
• Assignment: You may not assign or transfer these Terms without our prior written consent. We may assign these Terms without restriction.

15. Contact Us

If you have questions about these Terms, contact us at:

PreFlight Audiences LLC Email: luke@preflightaudiences.com